Our Promise

At Glasshouse Fragrances we are passionate about creating incredible products and ground-breaking scents.

Our passionate team of fragrance makers, product developers and technicians are constantly testing and evolving our products to ensure they perform to the most rigorous standards.

Have something to share? Need advice? Please get in contact with us. We’d love your feedback.


SAME DAY DISPATCH BEFORE MIDDAY      

Place your order before 10pm NZT weekdays and it will be shipped on that day. Weekend orders are shipped on Monday.

**Due to a high volume of orders, our warehouse is currently experiencing processing delays. Our team is actively working to restore normal processing times. We apologise for any inconvenience and appreciate your patience

SAFE SECURE SHOPPING

We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.


30 DAY RETURNS

We accept returns within 30 days of dispatch if you change your mind.


CUSTOMER SUPPORT 11AM-11PM WEEKDAYS

If you have a question about Glasshouse Fragrances, you can contact our online Customer Service Team weekdays between 11am and 11pm NZST via help@glasshousefragrances.com