Here is what you need to know in this evolving situation.
we are still open
We are dispatching daily Monday to Friday with a reduction in staff due to government imposed restrictions. We are taking all necessary precautions to ensure the safety of staff and the timely delivery of orders.
Dispatch and shipping network delays
Currently there are dispatch and shipping delays expected in our warehouse and in the NZPost Network.
For the most up to date information, please visit the NZPost website.
Contactless delivery will apply during Alert Levels 3 & 4. For more information please see here.
Our customer service team are available to answer any questions that you may have. We have a team online who are working from home from 11am-11pm NZST Monday - Friday via firstname.lastname@example.org.
While we understand how frustrating it is when you're waiting on an update, if you could please not send more than one message (across all of our channels). Every message we receive is looked at separately, so if you can keep it to one message per issues we'll be able to get back to you that much sooner. We appreciate your understanding.