covid-19 update

Here is what you need to know in this evolving situation.

 

we are still open

Our online store is still open with orders being dispatched daily Monday-Friday. We are taking all necessary precautions to ensure the safety of staff and the timely delivery of orders.

 

ARE THERE Delivery Delays?

There are currently no significant delays in the NZPost domestic network. Please understand this is subject to change as the situation evolves and we will do our best to keep our customers informed. For the most up to date information, please visit the NZPost website.

 

contactless delivery

Contactless delivery is not a requirement currently under Alert Level 1 however is available if you prefer. Please indicate to your courier driver when they arrive that this is your preference. For more information please see here.

 

Customer Service

Our customer service team are available to answer any questions that you may have. We have a team online who are working from home from 9am-9pm AEDT Monday - Friday via help@glasshousefragrances.com.au. 

 

our sydney factory

The health, safety and wellbeing of our people is our top priority. We are following the recommendations of the World Health Organisation and the Australian Government to ensure the actions we take are comprehensive and suitable. Across our Sydney factory we have increased our daily cleaning routines, including more frequent hand washing, use of sanitiser and cleaning of equipment. We have also ramped up production to ensure adequate stocks of your favourite products in the event that our manufacturing is interrupted for a period of time.

 

Whilst the environment around us is uncertain, we appreciate your ongoing support and look forward to better times ahead. Stay safe and well.