covid-19 update

Here is what you need to know in this evolving situation.


we are still open

We are dispatching daily Monday to Friday with a reduction in staff due to government imposed restrictions. We are taking all necessary precautions to ensure the safety of staff and the timely delivery of orders.


Dispatch and shipping network delays

Currently there are dispatch and shipping delays expected in our warehouse and in the NZPost Network.

For the most up to date information, please visit the NZPost website.


contactless delivery

Contactless delivery will apply during Alert Levels 3 & 4. For more information please see here.


Customer Service

Our customer service team are available to answer any questions that you may have. We have a team online who are working from home from 11am-11pm NZST Monday - Friday via 

While we understand how frustrating it is when you're waiting on an update, if you could please not send more than one message (across all of our channels). Every message we receive is looked at separately, so if you can keep it to one message per issues we'll be able to get back to you that much sooner. We appreciate your understanding.

Whilst the environment around us is uncertain, we appreciate your ongoing support and look forward to better times ahead. Stay safe and well.